IT Support Technician
IT First- Allison, TX｜May 2022 ~ Present
Provided technical support to end users in a call center setting: including work in Active Directory Users and Computers, Group Policy, Software and Printer Troubleshooting.
Numerous PC Deployment Projects: imaging machines, joining to the domain, software installations, user data transfer, follow-up, and troubleshooting post-deployment issues.
Software Upgrade Projects: assisted with the upgrade of numerous software applications for various vendors across a number of PCs outside of normal business hours to minimize downtime in scenarios where silent installs were not options.
Roaming Profile Changes: assisted with changes to roaming profile configuration
IT Support Technician
CalTech-Addison, TX｜March 2020 ~ April 2022
Provided technical support to end users in both field services and call center settings: including work in Active Directory Users and Computers, Group Policy, Software and Printer Troubleshooting.
Numerous PC Deployment Projects: imaging machines, joining to the domain, software installations, user data transfer, follow-up, and troubleshooting post-deployment issues.
Server Room Cleanup Projects: mounting equipment in racks, cable management, verification of connectivity post-cleanup, troubleshooting post-cleanup issues.
Assisted with disaster recovery deployment of new physical hardware including racking ESX host, installation of wireless access points, installation of printers physically and on the network, and deployment of new PCs.
Software Upgrade Projects: assisted with the upgrade of numerous software applications for various vendors across a number of PCs outside of normal business hours to minimize downtime in scenarios where silent installs were not options.
Roaming Profile Changes: assisted with changes to roaming profile configuration